WalletConnect Cloud Sign Up emails not delivered

Incident Report for Reown

Resolved

As a response from the incident we had with our SMTP provider (https://status.walletconnect.com/incidents/627p5vl669x0), we decided to use a new provider for the Cloud dashboard. However our new SMTP provider suspended our account because of a false alarm on their anomaly detection system.

We've now resolved the issue and emails are being delivered again. We've resent Sign Up confirmation emails to affected users.
We apologize for the inconvenience and we'll work on improving the resilience of our systems so that this doesn't happen again.

Posted Sep 17, 2024 - 12:00 UTC